IBM Walkins for Freshers at Noida
Qualification : Any Graduates
Experience : 0 – 3 Yrs (Freshers)
Salary : As Per Industry
Apply Mode : walk-in
Walk-In Date : 23rd Jan 2016
Time : 10 AM to 2 PM
Job Description :
* You will be involved in solving technical query & Trouble shooting.
* Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
* Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
* Calling Profile
* You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
* Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
* Assist in End to End Problem, Change and Incident Management.
* Should have proven knowledge of Computer systems and functions.
* Eg. Laptop, Desktop & Printers.Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
* Should have proven knowledge of operating systems like Windows.
* Proven communication Skills to be able to effectively communicate with customers over Phone / email.
* Knowledge on Mail clients like Lotus and MS Outlook.
* Rotational. Willingness to work for night shifts.
* IT Trouble Shooting: Basic Knowledge
* Proven computer skills
* Neutral accent
* Good Communication Skills
IBM India Pvt. Ltd.
Unitech Infospace, Sector 135
Noida, UP 201301
Nearest Metro Station: Botanical Garden